OUR WORK | Customer Experience

Challenging a Leader with a Bold Strategy

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SugarCRM
The Ask
Create New Brand Identity & Website

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SugarCRM’s brand and website needed a complete overhaul. Using a proprietary Propane method, we discovered they were letting Salesforce control the conversation funnel. With a new strategy and content plan, our client was able to hit the funnels from the top, middle, and bottom.

Highlights

  • Brand Strategy
  • Brand Architecture
  • Personas
  • Messaging Matrix
  • Logo Update
  • Brand Guidelines
  • Website Redesign
  • SugarCon Event Materials
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SugarCRM
The Challenge
Lift a Challenger Brand Above the Competition

We positioned SugarCRM as a tenacious, innovative challenger. Our UX team showcased content and features that supported that promise. And our creatives rounded everything out with a rebrand that helped SugarCRM separate themselves from the stale competition.

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SugarCRM
The Results
SugarCRM’s B2B Awareness Soared

It was a joy to rebrand SugarCRM and position them in the marketplace as a viable alternative to a giant like Salesforce.

Rebecca Baker, VP of Program Management

For the first time, prospects of all sizes recognized SugarCRM as the best enterprise solution.

Thank you

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