OUR WORK | Customer Experience

Positioning a Leader

Generate Interest
Banner Health Website
The Ask
Increase engagement, awareness and conversion

Generate Interest

Banner Health, a leading health network in Arizona and across the southwest, needed a new website and content strategy to better convey their level of medical excellence and brand proposition. The ask was to increase appointments for new as well as for existing patients.


  • Global Content Strategy
  • Information Architecture
  • Responsive Design
  • Modular Approach
  • Copywriting
Generate Interest
Banner Health Website
The Challenge
Show the range and depth of care in an approachable way

The voice and tone of the existing Banner site was steeped in cold medical jargon, and gave information on conditions but was not promoting Banner Health. Also important was to change the perception of Banner as just “big medicine” hospitals, and to promote their clinical and “every day” care. The existing site had a singular page template with limited visual interest across every service line, treating each condition in the same manner.

Generate Interest
Banner Health Website
The Results
A warm welcome at the “front door” to Banner Health

increase in Urgent Care patients (first three months)

Our “Get Care Now” tool was featured on the home page, which increased patient traffic to Urgent Care locations. Overall, online reservations for Urgent Care now account for 20% of patients.

The Propane team can navigate complex UX needs, provide creative that has the right amount of push while staying on brand, and employ developers that remain a seamless extension of your IT department. No project is too complex for the Propane team.

Alexandra Morehouse, CMO

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