Customer Experience Strategy

Customer Experience Strategy

Digital technology allows us to serve our customers needs in better and more effective ways than ever before. But it’s not enough to be seamless across your most basic customer interactions. It’s important to understand how your customers experience your brand across every touch point. From marketing and advertising platforms through the shopping or conversion experience and across all stages of adoption and retention, Propane helps you understand what are the core pillars of each part of the experience and identifies the messages and interactions that allow your customers to understand and realize the best of your brand. We can then help you prioritize parts of your customer experience platform and turn these strategies into reality.

Case Studies

A Cure for Health Care Confusion

Kaiser Permanente asked us to create an online shopping experience featuring their new ACA plans.
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200K applications processed per year

Attract new audiences and convert donations

The San Francisco Symphony came seeking a new website to engage new audiences as well as improve usability and ticket purchase. The new website utilizes the symphony’s new brand principles as foundation for a creative and dynamic web experience.
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The San Francisco Symphony is excited to launch our reimagined and refreshed San Francisco Symphony …

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