Customer Experience Strategy

Customer Experience Strategy

Digital technology allows us to serve our customers needs in better and more effective ways than ever before. But it’s not enough to be seamless across your most basic customer interactions. It’s important to understand how your customers experience your brand across every touch point. From marketing and advertising platforms through the shopping or conversion experience and across all stages of adoption and retention, Propane helps you understand what are the core pillars of each part the experience and identifies the messages and interactions that allow your customers to understand and realize the best of your brand. We can then help you prioritize parts of your customer experience platform and turn these strategies into reality.

Human-Centered Design

Redefining an Institution

San Francisco Symphony’s new brand strategy and website design better positions its relevance for new and existing audiences while the experience design solves many ticket purchase and usability issues.
Read More

"We partnered with Propane to reimagine and refresh the SF Symphony brand and website."

A Cure for Health Care Confusion

Kaiser Permanente asked us to create an online shopping experience featuring their new ACA plans.
Read More

200K applications processed per year

Thank you

We look forward to working with you on solutions to your business challenges.
You'll hear from us shortly.

Big solutions start with small conversations

Build smarter with a free, 30-minute consult.