Customer Engagement


Good buyer journeys are filled with relevant content across all channels, devices, and locations. We’ll help you build journeys that stay consistent, generate interest, and instigate action.

Motivate your audience every step of the way

We build experiences that go beyond basic value prop copy and images. Using a psychology-based approach to platform design, we create experiences that engage, educate, and convert.

The problem is that organizations often have silos running different parts of the customer journey. But at Propane, we connect each department and create roadmaps and platforms that provide consistent experiences to the right target at the right time. This provides a competitive advantage across the board.

Human-Centered Design

Redefining an Institution

San Francisco Symphony’s new brand strategy and website design better positions its relevance for new and existing audiences while the experience design solves many ticket purchase and usability issues.
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"We partnered with Propane to reimagine and refresh the SF Symphony brand and website."

A Cure for Health Care Confusion

Kaiser Permanente asked us to create an online shopping experience featuring their new ACA plans.
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200K applications processed per year

Thank you

We look forward to working with you on solutions to your business challenges.
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