Product & Service Design

Product & Service Design

The key to retention is to make your users and customers feel valued and to make them feel very consciously that they are receiving something of value from you. This is the source of loyalty and beginning of understanding what can make a product or service, “sticky.” Good product and service design is the way to respect your customers.

Our practice always starts with a human-centered design focus where we understand the core needs and pain points of your customers across their experience. We answer the question, “are we delivering what the user truly desires?” not just cool or delightful features. We also make sure we understand the viability to your company, and ensure the business model is executed in an effective and efficient manner. Finally there is the concept feasibility that we take into account. What resources are required to make any solution work? This can come from assessing a budget or technical capabilities/integrations over time. This can also include employee workflow assessment and orchestrating employee buy-in.

Case Studies

Using Digital to Keep up with Growth

Equinix, a global data warehouse leader, selected Propane to create opportunities to keep up with growth.
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4x more sales opportunities

Speeding up Car Dealer Insights

Smart Dealer Management Systems predict ideal inventories of cars received from factories and compile smarter national distribution plans.
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10% average improvement in dealership sales

Explore Other Solutions

DRIVE CONVERSION

Woo your audience at each stage of the conversation funnel to drive conversion. Empower your sales team with the tools to make it happen.

  • Custom Product Demos
  • Sales Support Applications
  • Creative Training & Motivation
  • Sales Performance Metrics
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GENERATE INTEREST

Good buyer journeys are filled with relevant content across all channels, devices, and locations. We’ll help you build journeys that stay consistent, generate interest, and instigate action.

  • Digital Strategy
  • Website Design & Development
  • Responsive Design
  • Product Design & Development
  • Go-to-Market Strategy & Media Planning
  • Campaign Creation
  • Content & Copy Creation
  • User Research & Testing
  • Measurement, Metrics & Analytics
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CREATE DISTINCTION

By staying consistent, you make your brand more memorable, and that separates you from the competition.

  • Brand Strategy
  • Market Research
  • Brand Workshops
  • Brand Messaging
  • Identity & Collateral
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BUILD LOYALTY

When you give brand loyalists a place to play, they provide valuable insights and ideas.

  • Innovating Community Platforms
  • Customer Journey Mapping
  • Product & Service Design
  • Marketing Automation
  • Customer Experience Strategy
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INCREASE EFFICIENCY

For most technical operation transformations, scale, speed, and spending are the focus. But growth is almost always the primary motivator.

  • Custom Internal Business Tools
  • Complex System Integrations
  • Employee Workflows
  • Development Roadmaps
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Thank you

We look forward to working with you on solutions to your business challenges.
You'll hear from us shortly.

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